Privacy Policy

1. Introduction

Rootlevel Training Group LLC ("Rootlevel Training," "we," "us," or "our") operates the website located at this domain. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, or enroll in our training courses. By using our website or services, you agree to the practices described in this policy. If you do not agree, please discontinue use of our website and services.

2. Information We Collect

We collect personal information that you provide directly to us, including:

• Name, email address, phone number, and company name (when you submit a quote request or contact form)
• Team size, training interests, and scheduling preferences
• Billing and payment information (processed through our payment provider — we do not store credit card numbers on our servers)
• Any other information you choose to share in form submissions or email correspondence

We also collect certain information automatically when you visit our website, including your IP address, browser type, operating system, referring URL, pages visited, and the date and time of your visit. This data is collected through cookies and similar technologies as described in Section 7.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and quote requests
• To deliver training services and manage course enrollment
• To send you relevant communications about scheduled courses (only when you've requested them)
• To improve our website and understand how visitors use it
• To comply with legal obligations and protect our rights
• To process payments and maintain accurate financial records

4. Legal Basis for Processing

We process your personal information based on: (a) your consent, where you have provided it; (b) the necessity to perform a contract with you (such as delivering training services); (c) our legitimate business interests, such as improving our services and marketing our courses to relevant audiences; and (d) compliance with legal obligations. You may withdraw your consent at any time by contacting us at privacy@rootleveltraining.com.

5. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information in these limited circumstances:

• With service providers who assist us in operating our website, processing payments, or delivering services (these providers are bound by confidentiality agreements)
• When required by law, court order, or governmental regulation
• To protect the rights, property, or safety of Rootlevel Training, our clients, or the public
• In connection with a merger, acquisition, or sale of assets (you would be notified before your data is transferred)

6. Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill the purposes described in this policy, and comply with our legal obligations. Quote request data is retained for up to 24 months after your last interaction with us. Course enrollment records are retained for seven years for tax and business compliance purposes. You may request deletion of your data at any time, subject to our legal retention requirements.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to measure traffic, remember your preferences, and improve your browsing experience. The types of cookies we use include:

• Necessary cookies: Required for the website to function properly (e.g., cookie consent preferences)
• Analytics cookies: Help us understand how visitors interact with our website, including pages visited, time spent, and navigation patterns

You can control cookie preferences through our cookie banner or by adjusting your browser settings. Disabling analytics cookies will not affect the core functionality of our website.

8. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include using encrypted connections (HTTPS) for data transmission, limiting access to personal information to authorized personnel, and regularly reviewing our security practices. That said, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security of your data.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to object to or restrict certain processing activities
• The right to data portability (receiving your data in a structured, machine-readable format)

10. California Residents — CCPA Notice

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you specific rights regarding your personal information. Under the CCPA, you have the right to:

• Know what personal information we collect about you and how it is used and shared
• Request deletion of your personal information, subject to certain exceptions
• Opt out of the sale of your personal information (we do not sell personal information)
• Not be discriminated against for exercising your CCPA rights

In the preceding 12 months, we have collected the following categories of personal information: identifiers (name, email, phone number), commercial information (training enrollment records), and internet activity information (browsing data via cookies). We collect this information for the business purposes described in Section 3.

To exercise your CCPA rights, contact us at privacy@rootleveltraining.com or call +1 (704) 826-3907. We will verify your identity before processing your request. You may also designate an authorized agent to submit a request on your behalf.

11. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the "Last updated" date at the top of this page. For material changes, we may notify you through a prominent notice on our website. We encourage you to review this policy periodically.